Welcome to VijayaStore.in! Your satisfaction is our top priority. Below is a transparent breakdown of how returns, exchanges, and refunds are handled.

1. Return & Exchange Window

• Returns or exchanges are accepted within 3 days from the date your order is delivered.
• Beyond this window, returns or exchanges may not be accommodated.

2. When Can You Return or Exchange?

We gladly accept returns or exchanges if:

• The item is delivered damaged, defective, or not as described.
• You received the wrong item, wrong size, or wrong quantity.

3. Condition of Return

To qualify, the product must be:

• Unused, with all original tags intact.
• Packaged with its manuals, warranty card, accessories, and invoice.
• Ready for inspection upon receipt.

4. How to Initiate a Return

1. Notify us within 3 days of delivery via email or phone.
2. Please include your order number, delivery date, and reason for return.
3. We’ll arrange a reverse pick-up through our courier partner.
4. Carefully repackage the item with the invoice attached.
5. Once received, our team will conduct a quality inspection within 2 business days.

5. Post-Inspection Outcomes

• Accepted Return: We will process an exchange or refund based on your preference.
• Rejected Return: If issues are found (e.g., used condition, missing accessories), we’ll ship the product back to you—you’ll need to cover return shipping.

6. Refund Process

• Refunds are issued via bank transfer (NEFT/RTGS) within 2 business days of approval.
• The amount should reflect in your account within 2–4 business days of processing.
• If the cancellation occurs after dispatch, shipping charges amounting to 8% of the product value will be deducted from the refund.

7. Cancellation Policy

• You may cancel your order before shipment—full refund will be issued.
• If you cancel after shipment, the shipment charge (8% of the item value) is deductible before refund.

8. Important Notes

• Products must be returned in their original, saleable condition.
• Shipping charges for return are non-refundable, unless the return is due to our error.
• For other questions or assistance, contact us with your order details.